At Shyamkali, we strive to provide quality products and a satisfactory shopping experience. If you receive a damaged product, an incorrect product, or experience an issue where the product does not suit you, you may contact us for a return or refund.

Eligible Cases

A return or refund request may be accepted in the following situations:

  • The product was received damaged or leaked.

  • You received a different product from the one you ordered.

  • The product is defective or has a genuine quality issue.

  • The product does not suit you or you experience an unexpected problem after using the product.

Return Conditions

  • Please contact us as soon as possible after receiving the product, preferably within 7 days of delivery.

  • For damaged, incorrect, or defective products, you may be required to provide clear photographs or videos of the product, packaging, and shipping label.

  • The product should be returned with its original packaging and remaining contents, wherever reasonably possible.

  • For issues related to product suitability or results, our team may review the nature of the complaint before approving a return or refund.

  • Returns or refunds may not be accepted where the product has been misused, contaminated, modified, or used contrary to the instructions provided.

Refunds

Once your return or complaint is reviewed and approved, we will process the applicable refund.

Refunds will generally be issued through the original payment method or another suitable method communicated by Shyamkali.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or payment provider.

Important Note

Product results may vary from person to person depending on individual circumstances, usage, consistency, and other factors. Therefore, a particular result cannot be guaranteed for every customer.

However, if you experience a genuine problem, the product does not suit you, or you have a reasonable concern regarding the product, please contact us. We will review your concern and provide an appropriate resolution wherever applicable.

How to Request a Return or Refund

To request a return or refund, please contact us with:

  • Your order number

  • Registered mobile number or email address

  • Reason for the return/refund

  • Photos or videos, if applicable

Our team will review the request and guide you through the next steps.

Shyamkali reserves the right to review each return or refund request individually and make the final decision based on the circumstances of the case.

Contact Us

If you have any questions, concerns, or require assistance regarding our products, orders, payments, returns, refunds, privacy, or other services, please contact us using the details below:

Business Name: Shyamkali
Website : www.shyamkali.com
Email : mayurmalani74@gmail.com
Phone : +91 87358 37982
Business Address : K-20, Shamala Row House, Laskana, Kamrej, Surat, Gujarat – 395006

Customer Support Hours: Monday to Saturday, 09:00 AM to 06:00 PM

We will make reasonable efforts to respond to customer queries and support requests as soon as possible.