Welcome to Shyamkali. These Terms & Conditions govern your access to and use of the website shyamkali.com and your purchase of products through our website.

By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About Shyamkali

Shyamkali is an online platform through which customers can explore and purchase herbal, natural, personal-care, hair-care, skin-care, wellness, and other products offered through our website.

Throughout these Terms & Conditions, the terms “Shyamkali,” “we,” “us,” and “our” refer to the operator of the Shyamkali website.

The terms “you,” “customer,” and “user” refer to any person accessing the website or purchasing products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Submit false, misleading, or fraudulent information.
  • Use the website in a way that may damage, disable, or impair its functionality.

We reserve the right to restrict or terminate access to the website if we believe that a user has violated these Terms & Conditions.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, prices, sizes, quantities, and other product information displayed on the website are accurate and up to date.

However, product packaging, labels, colors, appearance, or other visual details may vary from the images displayed on the website.

Minor variations may occur due to:

  • Product batches
  • Natural ingredients
  • Packaging changes
  • Manufacturer or supplier updates
  • Screen and display differences

Such variations do not necessarily indicate that the product is defective or materially different from the product ordered.

4. Herbal and Natural Products

Some Shyamkali products contain herbal or naturally derived ingredients.

Information provided on our website about herbs, ingredients, traditional uses, or product benefits is intended for general informational and personal-care purposes.

Product information should not be interpreted as medical advice, diagnosis, or a guarantee that a product will treat, cure, prevent, or permanently resolve any disease, medical condition, or health problem.

Individual results may vary depending on factors including age, lifestyle, health condition, hair or skin type, usage, and other individual circumstances.

If you have a medical condition, allergies, are pregnant or breastfeeding, are taking medication, or have concerns about using a particular product, consult an appropriate healthcare professional before use.

5. Product Usage

Customers are responsible for reading and following the instructions, directions, warnings, precautions, and usage information provided on the product packaging or website.

Do not use a product in a manner inconsistent with its intended purpose.

For topical products, customers should consider performing a patch test where appropriate, particularly if they have sensitive skin or a history of allergies.

Discontinue use and seek appropriate medical advice if you experience significant irritation, an allergic reaction, or other unexpected adverse effects.

6. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product.
  • Change product formulations or packaging where applicable.
  • Remove a product from the website.
  • Refuse or cancel an order where necessary.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, revised order, or refund, as applicable.

7. Product Prices

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate. However, in the event of an obvious pricing error, we reserve the right to cancel the affected order and provide an appropriate refund if payment has already been received.

Applicable taxes, delivery charges, discounts, promotional offers, or other charges will be displayed during the ordering process where applicable.

8. Offers and Discounts

From time to time, Shyamkali may offer promotional discounts, coupon codes, special offers, bundles, or other promotional campaigns.

Promotional offers may be subject to specific conditions, validity periods, product restrictions, minimum order values, or usage limits.

Unless otherwise stated:

  • Offers cannot be combined with other promotions.
  • Promotional codes cannot be exchanged for cash.
  • Offers are valid only during the stated promotional period.
  • We reserve the right to modify or withdraw an offer where necessary.

9. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted when we confirm the order or begin processing it, subject to product availability and successful payment where applicable.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Delivery limitations.
  • Duplicate or unusual orders.
  • Technical errors.
  • Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method or process.

10. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment information
  • Other information necessary to process and deliver your order

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Please review your shipping information carefully before completing your order.

11. Payment

Online payments on shyamkali.com may be processed through third-party payment gateway providers, including Cashfree Payments and/or Razorpay, depending on the payment options available on our website.

Payment may be made using the payment methods supported by the applicable payment gateway, including payment methods such as credit cards, debit cards, UPI, net banking, wallets, or other methods made available at checkout.

We do not directly store your complete card number, UPI PIN, banking password, or other sensitive payment authentication credentials on our website. Payment information may be securely processed by the respective payment gateway provider in accordance with its applicable security practices, terms, and policies.

By proceeding with an online payment, you acknowledge that the payment transaction may also be subject to the terms and conditions of the applicable payment service provider.

For more information, please review the respective payment provider’s terms and conditions:

Shyamkali is responsible for the products and services purchased through our website. Razorpay and Cashfree act as third-party payment service providers for processing eligible payment transactions. Any issues specifically relating to the payment processing service may also be subject to the applicable terms and policies of the respective payment provider.

12. Shipping and Delivery

12.1 Shipping Partners

Shyamkali may use different logistics and courier service providers for delivering orders across India. Depending on the delivery location, product, availability, serviceability, shipping charges, and other operational factors, orders may be shipped through Shiprocket, India Post, or other suitable logistics/courier partners.

We do not guarantee or provide assurance that every order will be shipped through a particular courier or logistics company. Shyamkali reserves the right to select, change, or use any available logistics partner at its discretion.

For more information about the terms applicable to the respective logistics services, customers may refer to:

12.2 Courier Selection

The logistics partner may be selected based on factors such as delivery location, PIN code serviceability, shipment size and weight, availability, delivery coverage, operational conditions, and other applicable factors.

Customers cannot require Shyamkali to ship an order through a specific courier company unless such an option is expressly provided by Shyamkali at the time of ordering.

12.3 Delivery Time

The estimated delivery time displayed on the website or communicated to the customer is only an estimated timeframe and should not be considered a guaranteed delivery date.

Delivery may take longer than estimated due to factors including, but not limited to:

  • Courier or logistics delays

  • Weather or natural events

  • Transportation issues

  • Address or PIN code issues

  • Incorrect or incomplete customer information

  • Public holidays

  • Regional restrictions

  • High shipment volumes

  • Operational or technical issues

  • Customer unavailability

  • Events beyond our reasonable control

12.4 No Guaranteed Logistics Partner

Shyamkali does not guarantee that an order will always be delivered through Shiprocket, India Post, or any particular courier company.

We may change the logistics or courier partner before or during the shipment process when reasonably necessary for operational or service-related reasons.

12.5 Delivery Attempts

The selected logistics partner may make one or more delivery attempts according to its applicable policies and operational procedures.

If a shipment cannot be delivered because the customer is unavailable, has provided an incorrect or incomplete address, does not respond to the delivery agent, refuses the shipment, or for any other customer-related reason, the shipment may be returned to Shyamkali.

Additional shipping or re-shipping charges may apply where applicable.

12.6 Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the customer’s name, mobile number, house/building details, area, city, state, and PIN code.

Shyamkali shall not be responsible for delays, failed deliveries, or returns caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

12.7 Tracking

Where tracking information is available, Shyamkali may provide the customer with a tracking number, AWB number, or tracking link.

Tracking information is provided by the respective logistics provider and may take some time to update. Shyamkali does not guarantee that tracking information will always be available or updated in real time.

12.8 Delays by Logistics Providers

Once an order has been handed over to the selected logistics provider, delivery is subject to the logistics provider’s operational processes and applicable terms.

Shyamkali will make reasonable efforts to assist customers in case of significant delivery issues, but we cannot guarantee the performance, delivery speed, or exact delivery date of any third-party logistics provider.

12.9 Undelivered and Returned Shipments

If an order is returned to Shyamkali due to repeated failed delivery attempts, incorrect address, incomplete address, customer refusal, customer unavailability, or other reasons attributable to the customer, Shyamkali may contact the customer regarding re-delivery.

Any additional shipping charges for re-dispatch may be payable by the customer, where applicable.

12.10 Delivery Coverage

Delivery availability depends on the serviceability of the customer’s PIN code and the availability of suitable logistics services.

Shyamkali may not be able to deliver to every PIN code or location in India. If a particular location is not serviceable, the order may be cancelled or an alternative delivery arrangement may be offered.

12.11 Force Majeure

Shyamkali shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, public emergencies, or other unforeseen circumstances.

12.12 Acceptance of Delivery Terms

By placing an order on Shyamkali.com, the customer acknowledges and agrees that the order may be delivered through Shiprocket, India Post, or another logistics/courier service provider selected by Shyamkali.

The customer also acknowledges that delivery timelines are estimates and that Shyamkali does not guarantee a specific courier company or exact delivery date.

13. Delivery Attempts

Customers should ensure that someone is available to receive the order where required.

If a shipment cannot be delivered because of:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Customer refusing delivery
  • Incorrect phone number
  • Repeated failed delivery attempts
  • Customer-requested delivery changes

additional delivery charges or other consequences may apply where permitted.

14. Order Cancellation

Cancellation of an order may be possible only before the order has been dispatched or processed for shipment.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is available, the applicable refund will be processed according to our refund policy and the payment method used.

15. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our applicable Return & Refund Policy.

Before returning any product, customers should review the Return & Refund Policy or contact our customer support team.

For hygiene and safety reasons, certain personal-care, hair-care, skin-care, wellness, or other products may not be eligible for return after opening or use, except where required by applicable law or where the product is damaged, defective, incorrect, or otherwise eligible under our policy.

Where a return or replacement is approved, customers may be required to provide photographs, videos, order details, or other information necessary to verify the issue.

16. Damaged or Incorrect Products

If you receive a product that is damaged, defective, leaking, tampered with, or different from the product ordered, please contact us as soon as reasonably possible after delivery.

We may request:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Unboxing video, where available
  • Shipping label
  • Other information required to investigate the issue

After verification, we may provide a replacement, refund, or other appropriate resolution in accordance with our applicable policy.

17. Refund Processing

Where a refund is approved, the refund amount and processing method will depend on the circumstances of the order and the payment method used.

Refund processing may take additional time after approval due to payment gateway, banking, or financial institution processing times.

We are not responsible for delays caused solely by banks, payment gateways, or other third-party financial institutions.

18. Intellectual Property

All content available on Shyamkali.com, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Product descriptions
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layout
  • Icons
  • Software
  • Other materials

is owned by or licensed to Shyamkali and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission.

19. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:

  • The information provided must be truthful and based on your genuine experience.
  • You must not submit unlawful, abusive, defamatory, misleading, or fraudulent content.
  • You must not upload content that infringes another person’s intellectual-property or privacy rights.
  • You must not use reviews to promote competing businesses or products.

We reserve the right to remove content that violates these Terms & Conditions or applicable laws.

20. Third-Party Services

Our website may use third-party services for functions including:

  • Payment processing
  • Shipping and logistics
  • Website analytics
  • Advertising and marketing
  • Security
  • Communication
  • Website functionality

These services may operate under their own terms and privacy policies.

For more information about how personal information is handled, please refer to our Privacy Policy.

21. Advertising and Marketing

We may use third-party advertising and marketing platforms, including Google and Meta, to promote our products, measure advertising performance, and understand customer interactions with our website.

Advertising and tracking technologies may include cookies, pixels, tags, and similar technologies.

Use of such services is subject to the applicable third-party policies and our Privacy Policy.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience or informational purposes. We do not necessarily control or endorse the content, policies, products, or services available through third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

23. Disclaimer

We make reasonable efforts to maintain accurate product and website information. However, the website and its content are provided subject to availability and may occasionally contain errors, omissions, or outdated information.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • All website information will always be completely error-free.
  • Products will meet every individual’s expectations.
  • Product results will be identical for every customer.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Shyamkali shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Our liability in relation to a particular product or order will be subject to applicable law and the circumstances of the claim.

25. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or technical failures
  • Courier or logistics disruptions
  • Other unforeseen circumstances

26. Privacy

Your use of our website and the information you provide to us is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information and how third-party services may process information.

Please review our Privacy Policy before using the website or placing an order.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, website functionality, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes your acceptance of the updated Terms & Conditions.

28. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer-protection laws and regulations.

29. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, payments, shipping, returns, or other matters related to Shyamkali, please contact us through the contact information provided on our website. Click Here For Contact us.

Business Name: Shyamkali
Website : www.shyamkali.com
Email : mayurmalani74@gmail.com
Phone : +91 87358 37982
Business Address : K-20, Shamala Row House, Laskana, Kamrej, Surat, Gujarat – 395006

Customer Support Hours: Monday to Saturday, 09:00 AM to 06:00 PM

We will make reasonable efforts to assist you and resolve customer concerns appropriately.

By using Shyamkali.com or purchasing products through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.